Office Downpillow.com
Brouwerijstraat 1
7523 XC Enschede
The Netherlands
053 203 20 54
info@downpillow.com
CoC number: 84049189
Tax number: NL863076221B01
Warehouse
Mijkenbroek 48
4824 AC Breda
The Netherlands
Availability of product specialists
You can always email us with a question about your product or order. You will receive a response within 48 hours. Would you like personal advice or help with your order over the phone? Please leave a message on voicemail or call our product specialists at one of the following times:
| Day | Time |
|---|---|
| Monday | 12:00 – 17:00 uur |
| Tuesday | 12:00 – 17:00 uur |
| Wednesday | 12:00 – 17:00 uur |
| Thursday | 12:00 – 17:00 uur |
| Friday | 12:00 – 17:00 uur |
| Saturday | Sleep mode |
| Sunday | Sleep mode |
Please note! Orders do get processed as usual outside these times. The delivery information on the product page and the checkout page is always leading.
Frequently asked questions
When can I expect my order?
On each product page, the expected delivery time is indicated in green. If the product is in stock and you order it before 23:00, it will be shipped within 1 working day. Is the product you ordered not in stock? Then check the delivery schedule for the expected delivery time.
Can I return my order (free of charge)?
Register your return via the return page. You can return your ordered product free of charge within 90 nights of purchase. Your return must comply with the return conditions. If in doubt, please contact the customer service.
Which payment methods can I choose from?
Among the methods you can pay with us are iDeal, PayPal, Klarna (in 3 parts), bank transfer, Credit Card (Mastercard, Maestro and Visa) and Mister Cash. Only for Klarna and PayPal do we charge transaction fees.
Will my data be protected?
Yes, Downpillow.com uses a secure connection (SSL Certificate) on privacy-sensitive pages. Your data is used exclusively for processing the order. Your details will not be provided to third parties!”
Can I get a discount?
.At Downpillow.com you already get the best price by default. Want to order more than 10 products? Then contact customer service for the possibilities
